Refund policy

Return & Refund Policy

At PawMist™, we want you to be satisfied with your purchase.

Returns
We accept return requests within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Damaged or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Please include your order information and photos of the item so we can review the issue.

Refunds
Once an approved return is received and inspected, we will notify you about the status of your refund. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping
Unless the product arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Cancellations
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

Contact Us
For return or refund questions, please contact PawMist™ using the contact information provided on our website.